Canal de denuncias o sugerencias

Complaint or suggestion in just 3 steps

Follow the steps that we detail below to send a completely anonymous and secure complaint or suggestion under privacy and security standards that guarantee your complete anonymity.

For your peace of mind, the information will not only be encrypted but also nobody, except the person in charge of managing it, will be able to see it.

Write your complaint or suggestion

Anonymous

Attach documents

Create your password

The password to be created in this step is essential so that you can later check how the case evolves. Keep it in a safe place, if you lose it, for your own safety, you must restart the process with a new complaint or suggestion.

Save your complaint or suggestion code

Your complaint or suggestion is already being processed. To check how your case evolves, make sure to write down the complaint or suggestion code next to the password defined in the previous step.

With these data you will be able to access the section “Status of my complaint or suggestion” from the header. From there you can see the answers of the company representative, add information, documents or ask any question you need.

Keep in mind that the company may ask you for additional information, so we recommend you access it with some frequency.

Your complaint or suggestion code is:

Next Answer

Resolution

Maximum of 7 days

Maximum of $MONTHS$ months

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